Get in Touch
Tel: 716-731-4189• Address: 6677 Walmore Rd, Niagara Falls, NY, 14304
We love animals and we want you to enjoy your time away and not have any worries.
The best way to contact us is by phone. Please call 716-731-4189
Or stop by during business hours for a tour!
Or contact us is by sending this form:
Frequently Asked Questions
What are your drop-off and pick-up times?
You may drop off or pick up pet off anytime during normal business hours. We also offer nighttime pickup and drop-off by appointment (during nighttime walks every day of the week). Note: If you pick up your dog or cat before 1 pm you are not charged for that day.
What are Debbie and Earl's (the owners) experience with animals?
The Richbarts could be described as dog fanatics. Debbie and Earl even had dogs in their wedding as bridesmaids. Debbie has over thirty years experience in grooming dogs. She has also been involved in rescue organizations. Debbie and Earl have six dogs and three cats of their own!
What shots are required?
We require that you provide a veterinary record for the Rabies, Kennel Cough (Bordetella) and DHPP (Distemper). All shots must have been administered at least 10 days before boarding.
Can I bring my dog's medications?
Yes, many of our customers are on various medications. Debbie is a registered nurse and has much experience with pet medications as well. There is a $1.00 surcharge per dose.
Can I bring my own food?
Absolutely, we serve holistic foods here in the kennel, but you are encouraged to bring whatever food they are used to in order to maintain continuity in their diet. We can refrigerate and reheat your pet's food as well.
Can I bring treats for my dog?
Absolutely, you are welcome to bring any treats that you would like for your dog. We also have holistic biscuits for the dogs staying here. However, it is our policy not to give dogs white rawhide while they are staying here as it can be a choking hazard.
Should I bring my dog's bowls, beds or blankets?
We have plenty of bowls and blankets for your pet. However, you are welcome to bring anything that you feel may help your pet to be more at home. If you choose to bring beds, bowls or blankets please either label them or remember exactly which ones you bring. We are constantly trying to keep your pet in a clean environment and as we wash their blankets they can easily get mixed up with our blankets if they are not labeled.
What is your cancellation policy?
During the holidays, as well as during the summer months we may require a $60.00 non-refundable deposit to reserve your pet's space.
What are your hours of operation?
M,Th,F we are open 8:00am-4:00p.m.
Tuesday and Wed. we are open from 8:00am-10:00am and 2:00pm-4:00pm
Nighttime pickups available by appointment every night !!
Saturday we are open from 8:00am-1:00pm and 8:30 pm-9 pm
Sunday we have a half-hour window from 8:30 pm - 9 pm
I'm going to be leaving or arriving back from my trip outside of your normal business hours. Is there any way that I can get my dog?
We try to be as flexible as we can. In most cases, If you make arrangements ahead of time we will be able to meet you at night when we come back to walk the dogs.
What do you charge for grooming?
This really depends on three factors:
1. The breed of the dog
2. The condition of the dog's coat
3. How you would like us to groom the dog.
For an estimate feel free to call us at (716) 731-4189.